With more people using Telegram, it has become an essential platform to concentrate on. The app has become a significant business target with Telegram’s rapid expansion and privacy and security claims.Īn ever-increasing number of firms utilize social media platforms to provide automated customer support services (CSS). With more than 400 million downloads in the Google Play Store alone in 2020, Telegram swiftly caught up with WhatsApp (5 billion) and Facebook (2 billion). Telegram announced in 2021 that the app has 500 million MAUs (monthly active users). It has millions of users worldwide, with innovative features such as channels, groups, free stickers, cloud storage, secret chats, self-destructive messages, and privacy. Over the previous several years, Telegram has become one of the most rapidly expanding social networks, messengers, and digital marketing solutions.
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